If your question is not answered below, please get in touch.

Frequently Asked Questions

Do you accept insurance?

Many of our clinicians are now in-network with multiple insurance plans, including Anthem, Blue Cross Blue Shield, Qualchoice, Tricare, Ambetter, HealthAdvantage, and others. 

For our other therapists, we are happy to work with your insurance company to access your out-of-network benefits if available (Chenal Family Therapy PLC is not in-network with any provider).

Many clients have 50-100% of the cost of their sessions covered by their insurers after they have met their out of network deductibles. The easiest way to find out what your insurance will cover is to contact your HR or insurance company to determine your coverage and benefits.

In the event that your insurance does not cover your care, Chenal Family Therapy PLC can provide you with a discounted cash rate and other options to lower your costs.

How much do counseling and therapy sessions cost?

The cost of therapy can range from $250 per scheduled hour, depending on the clinician, licensure, and experience level. There is a $75 per scheduled hour for a missed appointment or appointment canceled with less than 24 hours notice.

Sometimes insurances cover a portion of the cost. Please see the top question above, “Do we accept insurance?” for more information.

How do I schedule an appointment as a new client?

New Clients are able to follow this link to schedule a time to receive a call from one of our scheduling specialists to set up services as a new client. Once you follow the link, all you need to do is:

– chose day/time
– click on “Continue without signing in”
– enter personal information

What is your cancellation & no-show policy?

Counseling or testing session: Clients will be billed $75 per scheduled hour for any therapy or counseling session that they cancel with less than 24 business hours notice, as well as if they fail to show up for any scheduled appointment. This fee will be billed to the credit card we have on file for a client or billed to the address you’ve provided if no card is on file. Appointments made the same day will be charged the cancellation policy if a client does not show up.

For initial psychiatry (medication management) appointments, this fee is increased to $300 with an MD or $250 with an APRN for the initial intake appointment and $150 for follow-up medication management with an MD or $150 with an APRN, if they fail to show up for, cancel with less than 48 business hours notice, or show up more than five minutes late or leave more than 5 minutes early due to our inability to properly bill insurance for the time you reserved that cannot be recouped. This fee is charged without exception unless waived by the Practice Director.

Testing/Psychological Evaluation cancellation fee: $75 per hour of testing scheduled.

This means if you have a 2-hour session scheduled, you will be charged a $150 fee if you do not cancel at least 24 business hours in advance or if you do not show for your appointment.

To cancel an appointment (including over a weekend) you may 1) call 501-781-2230 and press option 3 and leave a message, or 2) Email Schedule@ChenalTherapy.com and write “Cancel Appointment” in the email subject line. If you decide you need to cancel a Sunday or Monday appointment, you need to contact us and leave a message by the appropriate time on the Friday prior to the appointment (for a 10:00 Saturday, Sunday, or Monday appointment, you must cancel by 10:00 am that Friday before).

While we hate to have a cancellation policy, it is important to ensure that our therapists, counselors, nurses, and psychiatrist’s limited availability do not get wasted.

Do you prescribe medication?

Chenal Family Therapy, PLC believes that medication can be a very important part of treating some psychological conditions. To assist clients needing medication management services, we’ve contracted with a local psychiatrist to provide on-site evaluation and prescription services. If already a client, your therapist can make an internal referral to meet with our doctor. If not a client, you can learn more about getting medication management services from our physician by contacting our new client team at 501-781-2230 or Schedule@ChenalTherapy.com. 

Important Note:

Chenal Family Therapy PLC’s physicians only prescribe medications to help manage psychiatric conditions. Unrelated medical conditions and medication needs will be referred out to another local provider. Chenal Family Therapy’s physician DOES NOT prescribe pain management medications.

What if I have a concern or complaint about the quality of my care, integrity of billing procedures, HIPAA privacy concern, or feel me or someone else has been discriminated against?

Quality and integrity are core values at Chenal Family Therapy. Should you ever have concerns or complaints about the quality of your care, the integrity of our billing procedures, the protection of your privacy, or our commitment to uphold the dignity and protect against the discrimination of every individual we serve, you can contact our ethics and consumer hotline at (501) 300-7799 or email compliance@chenaltherapy.com. All calls are confidential, may be made anonymously, and will be responded to if requested.