Therapy Compliance and Ethics

Our Commitment to Therapy Compliance and Ethics

At Chenal Family Therapy, we are committed to providing care with professionalism, respect, privacy, quality and integrity. Therapy compliance is part of maintaining a safe and trustworthy environment for clients, families, staff, and the communities we serve.

If you have a concern about your experience, we want you to have a clear way to share it. Concerns may involve the quality of care you received, billing procedures, privacy protection, communication, or whether you felt treated with dignity and respect.

What You Can Report

You may contact our ethics and consumer hotline if you have concerns related to:

• Quality of care
• Billing integrity
• Privacy or confidentiality
• Respectful and nondiscriminatory treatment
• Client dignity and safety
• Ethical concerns involving services or communication

All calls are confidential, may be made anonymously, and will be responded to if requested.

How to Contact Our Compliance Team

Should you ever have concerns or complaints about the quality of your care, the integrity of our billing procedures, the protection of your privacy, or our commitment to uphold the dignity and protect against the discrimination of every individual we serve, you can contact our ethics and consumer hotline at (501) 300-7799 or email compliance@chenaltherapy.com. All calls are confidential, may be made anonymously, and will be responded to if requested.