If your question is not answered below, please get in touch.

Frequently Asked Questions

Insurance Updates or Questions?

Visit ChenalTherapy.com/Insurance for details or email Insurance@ChenalTherapy.com

How do I schedule, reschedule, or cancel an appointment?

  • Current Clients: Visit ChenalTherapy.com & select “Current Client – Schedule Appointment.”
  • New Clients or Scheduling Questions?
    Email Schedule@ChenalTherapy.com or call 501-781-2239 (choose option #3).
    Include client’s full name, date of birth, and appointment details.
  • Cancellation Policy: Cancel at least 24 business hours before therapy or 48 business hours before medication management to avoid fees. You can cancel by voicemail or email.

How do I find my telehealth link?

Log into your client portal at ChenalTherapy.com under “Current Client – Schedule Appointment.” Then, you can either:

  1. Click on your appointment to find the telehealth link, or
  2. Click the “Telehealth” tab at the top & search for your clinician’s name to join.

How can I request my records?

Visit ChenalTherapy.com/Forms or Email Records@ChenalTherapy.com

Prescription Refills?

Call your pharmacy first and speak to a live person–avoid apps or automated systems. Many times, your prescription is already on file, but won’t show due to a different bottle number. Checking with your pharmacy first is the fastest way to get your medication.

Medication questions for your prescriber?

Email Refills@ChenalTherapy.com

Questions about cancellations, fees, payments, receipts, or superbills?

Email Billing@ChenalTherapy.com

How to make a payment or update your card?

  • Visit ChenalTherapy.com and click on the  “Payment” link.
  • Mail a check (with client name on memo line) to: 10311 W Markham, Little Rock, AR 72205
  • Contact our Billing Team: Email Billing@ChenalTherapy.com or call 501-781-2230

Have a Concern or Complaint?

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