Si su pregunta no se responde a continuación, por favor Ponerse en contacto.
Preguntas frecuentes
Insurance Updates or Questions?
Visita ChenalTherapy.com/Insurance for details or email Insurance@ChenalTherapy.com
How do I schedule, reschedule, or cancel an appointment?
- Current Clients: Visit ChenalTherapy.com & select “Current Client – Schedule Appointment.”
- New Clients or Scheduling Questions?
Correo electrónico Horario@ChenalTherapy.com o call 501-781-2239 (choose option #3).
Include client’s full name, date of birth, and appointment details. - Cancellation Policy: Cancel at least 24 business hours before therapy or 48 business hours before medication management to avoid fees. You can cancel by voicemail or email.
How do I find my telehealth link?
Log into your client portal at ChenalTherapy.com under “Current Client – Schedule Appointment.” Then, you can either:
- Click on your appointment to find the telehealth link, or
- Click the “Telehealth” tab at the top & search for your clinician’s name to join.
How can I request my records?
Visita ChenalTherapy.com/Forms o Correo electrónico Registros@ChenalTherapy.com
Prescription Refills?
Call your pharmacy first and speak to a live person–avoid apps or automated systems. Many times, your prescription is already on file, but won’t show due to a different bottle number. Checking with your pharmacy first is the fastest way to get your medication.
Medication questions for your prescriber?
Correo electrónico Refills@ChenalTherapy.com
Questions about cancellations, fees, payments, receipts, or superbills?
Correo electrónico Facturación@ChenalTherapy.com
How to make a payment or update your card?
- Visit ChenalTherapy.com and click on the “Payment” link.
- Mail a check (with client name on memo line) to: 10311 W Markham, Little Rock, AR 72205
- Contact our Billing Team: Email Facturación@ChenalTherapy.com o llamar 501-781-2230
Have a Concern or Complaint?
- Correo electrónico Compliance@ChenalTherapy.com
- Llamar (501) 300-7799 to leave a message.
SPP es un subconjunto de Chenal Family Therapy, PLC, ACEP Número de proveedor: 7233
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