[et_pb_section fb_built=”1″ fullwidth=”on” module_id=”sticky” _builder_version=”4.16″ z_index=”147″ da_disable_devices=”off|off|off” box_shadow_style=”preset1″ saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_menu menu_id=”2″ fullwidth_menu=”off” active_link_color=”#d5e3ee” mobile_menu_bg_color=”#505b6f” mobile_menu_text_color=”#ffffff” module_id=”sticky” _builder_version=”4.16″ menu_font=”||||||||” menu_font_size=”19px” background_color=”#324058″ text_orientation=”right” background_layout=”dark” module_alignment=”right” menu_text_shadow_style=”preset3″ global_colors_info=”{}”][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_image=”https:\/\/chenaltherapy.com\/wp-content\/uploads\/2019\/04\/973e2f80.png” background_size=”initial” background_repeat=”repeat” top_divider_color=”rgba(85,93,112,0.95)” top_divider_height=”38px” top_divider_flip=”vertical” bottom_divider_height=”60px” bottom_divider_flip=”horizontal” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”25%” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.24.0″ text_font=”|300|||||||” text_font_size=”60px” text_line_height=”1em” header_font=”Quicksand|300|||||||” header_font_size=”60px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_size=”initial” background_position=”center_right” custom_padding=”101px|0px|101px|0px|true|false” z_index_tablet=”500″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|50px|0px|false|false” border_color_all=”#d5e3ee” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion _builder_version=”4.27.4″ toggle_level=”h2″ toggle_font=”||on||||||” body_font=”||||||||” body_ul_item_indent=”50px” body_ol_item_indent=”50px” body_ol_line_height=”2em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Insurance Updates or Questions?” open=”off” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Visit ChenalTherapy.com\/Insurance<\/a> for details or email<\/span> Insurance@ChenalTherapy.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I schedule, reschedule, or cancel an appointment?” open=”off” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I find my telehealth link?” open=”off” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Log into your client portal at ChenalTherapy.com<\/a> under \u201cCurrent Client – Schedule Appointment.\u201d Then, you can either:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I request my records?” open=”off” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Visit ChenalTherapy.com\/Forms<\/a> or Email<\/span> Records@ChenalTherapy.com<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Prescription Refills?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Call your pharmacy first<\/span> and speak to a live person\u2013avoid apps or automated systems. Many times, your prescription is already on file, but won\u2019t show due to a different bottle number. Checking with your pharmacy first is the fastest way to get your medication.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Medication questions for your prescriber?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Email <\/span>Refills@ChenalTherapy.com<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Questions about cancellations, fees, payments, receipts, or superbills?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Email<\/span> Billing@ChenalTherapy.com<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to make a payment or update your card?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Have a Concern or Complaint?” open=”on” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_size=”initial” background_position=”center_right” custom_padding=”101px|0px|101px|0px|true|false” hover_enabled=”0″ z_index_tablet=”500″ da_disable_devices=”off|off|off” global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on” sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|50px|0px|false|false” border_color_all=”#d5e3ee” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion _builder_version=”4.27.4″ toggle_level=”h2″ toggle_font=”||on||||||” body_font=”||||||||” body_ul_item_indent=”50px” body_ol_item_indent=”50px” body_ol_line_height=”2em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=” Do you accept insurance?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Many of our clinicians are now in-network with multiple insurance plans, including Anthem, Blue Cross Blue Shield, Qualchoice, Tricare, Ambetter, HealthAdvantage,\u00a0and others.\u00a0<\/span><\/p>\n For our other therapists, we are happy to work with your insurance company to access your out-of-network benefits if available (Chenal Family Therapy PLC is not in-network with any provider).<\/span><\/p>\n Many clients have 50-100% of the cost of their sessions covered by their insurers after they have met their out of network deductibles. The easiest way to find out what your insurance will cover is to\u00a0<\/span>contact your HR or insurance company to determine your coverage and benefits.<\/p>\n In the event that your insurance does not cover your care, Chenal Family Therapy PLC can provide you with a discounted cash rate and other options to lower your costs.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much do counseling and therapy sessions cost?” _builder_version=”4.27.0″ global_colors_info=”{}” open=”off”]<\/p>\n The cost of therapy can range from $250 per scheduled hour, depending on the clinician, licensure, and experience level. There is a $100 per scheduled hour for missed appointments or appointments canceled with less than 24 business hours’ notice<\/span><\/p>\n Sometimes insurances cover a portion of the cost. Please see the top question above, “Do we accept insurance?” for more information.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I schedule an appointment as a new client?” _builder_version=”4.16″ body_link_font=”|700|||on||||” body_link_text_color=”#d5e3ee” global_colors_info=”{}” open=”off”]<\/p>\n New Clients are able to follow this link<\/a> to schedule a time to receive a call from one of our scheduling specialists to set up services as a new client. Once you follow the link, all you need to do is:<\/p>\n – chose day\/time [\/et_pb_accordion_item][et_pb_accordion_item title=”(Current Client) How do I schedule, reschedule, or cancel an appointment?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Send an email to <\/span>schedule@ChenalTherapy.com<\/span><\/a><\/p>\n<\/li>\n Call 501-781-2230<\/a> and choose option #3<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n <\/p>\n YOU MUST CANCEL (VOICEMAIL OR EMAIL ARE SUFFICIENT) AT LEAST 24 BUSINESS HOURS FOR THERAPY APPOINTMENTS <\/span><\/strong><\/p>\n AND 48 HOURS PRIOR TO MEDICATION MANAGEMENT APPOINTMENTS TO AVOID CANCELLATION FEES.<\/span><\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is your cancellation & no-show policy?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Counseling or testing session: Clients will be billed $100 per scheduled hour for any therapy or counseling session that they<\/span>\u00a0cancel with less than 24 business hours notice, as well as if they fail to show up for any scheduled appointment. This fee will be billed to the credit card we have on file for a client or billed to the address you\u2019ve provided if no card is on file.\u00a0Appointments made the same day will be charged the cancellation policy if a client does not show up.<\/span><\/span><\/p>\n For initial psychiatry\u00a0(medication management) appointments, this fee is increased to $300 with an MD or $250 with an APRN for the initial intake appointment and $150 for follow-up medication management with an MD or $150 with an APRN, if they fail to show up for, cancel with less than 48 business hours notice, or show up more than five minutes late or leave more than 5 minutes early due to our inability to properly bill insurance for the time you reserved that cannot be recouped. This fee is charged without exception unless waived by the Practice Director.<\/span><\/span><\/p>\n Testing\/Psychological Evaluation cancellation fee:\u00a0<\/span><\/span>$100 per hour of testing scheduled.<\/span><\/span><\/p>\n This means if you have a 2-hour session scheduled, you will be charged a $150 fee if you do not cancel at least 24 business hours in advance or if you do not show for your appointment.<\/span><\/span><\/p>\n To cancel an appointment (including over a weekend) you may 1) call 501-781-2230 and press option 3 and leave a message, or 2) Email Schedule@ChenalTherapy.com and write \u201cCancel Appointment\u201d in the email subject line. If you decide you need to cancel a Sunday or Monday appointment, you need to contact us and leave a message by the appropriate time on the Friday prior to the appointment (for a 10:00 Saturday, Sunday, or Monday appointment, you must cancel by 10:00 am that Friday before).<\/p>\n While we hate to have a cancellation policy, it is important to ensure that our therapists, counselors, nurses, and psychiatrist’s limited availability do not get wasted.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I have a question about a cancellation\/no-show fee?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I find my Telehealth link (Zoom or Doxy.me)?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” Do you prescribe medication?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Chenal Family Therapy, PLC believes that medication can be a very important part of treating some psychological conditions.\u00a0To assist clients needing medication management services, we’ve contracted with a local psychiatrist to provide on-site evaluation and prescription services. If already a client, your therapist can make an internal referral to meet with our doctor. If not a client, you can learn more about getting medication management services from our physician by contacting our new client team at 501-781-2230 or Schedule@ChenalTherapy.com.\u00a0<\/a><\/span><\/p>\n <\/span><\/p>\n Chenal Family Therapy PLC’s physicians only prescribe medications to help manage psychiatric conditions. Unrelated medical conditions and medication needs will be referred out to another local provider. Chenal Family Therapy’s physician DOES NOT prescribe pain management medications.<\/span><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get a medication refill?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Our goal is to give each client enough medication to make it to through their next appointment WITHOUT having to call us for a refill. In the event you miss your next appointment or request a consultation about your medicine more than seven days since your last appointment (by phone or email), you will be charged a $35 consultation fee.<\/span><\/p>\n <\/span><\/p>\n HOW DO I KNOW IF I HAVE A REFILL ALREADY AT THE PHARMACY?<\/span><\/p>\n <\/span><\/p>\n IMPORTANT!! – Please first call the pharmacy (not CFT) and ask a live person if they have a prescription\/script on file for you\u2026 DO NOT USE THEIR AUTOMATED SYSTEMS OR APPS!!<\/span><\/p>\n ** This will usually get you your medication quicker than calling us first. <\/span><\/p>\n ** MOST OF THE TIME, you already have a prescription there, but their app\/<\/span>automated system won\u2019t show it, since the number on the bottle is different. YOU <\/span>talking to their pharmacy clears this up faster than we can.<\/span><\/p>\n <\/span><\/p>\n HOW DO I GET A REFILL IF I\u2019VE CALLED AND THEY DON\u2019T HAVE IT?<\/span><\/p>\n We DO NOT guarantee your ability to GET a refill without an appointment.<\/span><\/p>\n <\/span><\/p>\n Email <\/span>refills@ChenalTherapy.com<\/span><\/a> with the specifics about which medication(s) you\u2019re requesting, how many days you have left and which pharmacy you wish to have it filled at. <\/span><\/p>\n<\/li>\n Call our refill nurse\u2019s direct line at <\/span>(501) 781-3952 <\/span>or our main line and choose option #2, providing the same information as above. <\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I update my contact, billing, or insurance information?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n You may update contact, billing, and \/ or insurance information by following this link:<\/p>\n https:\/\/intakeq.com\/new\/SNpkwY<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I make a payment or update the card on my account?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Follow this link: <\/span>https:\/\/intakeq.com\/new\/SNpkwY<\/a><\/span><\/p>\n<\/li>\n Visit <\/span>www.ChenalTherapy.com<\/span><\/a> and click on the \u201cPayment\u201d link<\/span><\/p>\n<\/li>\n Mail a check (with client name in memo field) to: 10800 Financial Center Parkway, Suite 290, Little Rock, AR 72211 <\/span><\/p>\n<\/li>\n Contact our billing team at 501-781-2230<\/a> or Billing@ChenalTherapy.com<\/a><\/span><\/p>\n<\/li>\n<\/ul>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set up a payment plan, get a receipt, statement or superbill?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Send an email to billing@ChenalTherapy.com<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I update my insurance plan info?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I request my records?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n You can visit <\/span>https:\/\/chenaltherapy.com\/forms\/<\/span><\/a> or email Records@ChenalTherapy.com<\/a><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you allow emotional support or service animals in your office?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Policy: <\/strong><\/p>\n In accordance with the Americans with Disabilities Act (ADA), Chenal Family Therapy PLC welcomes properly trained service animals that assist an individual with a physical or psychiatric disability. Under ADA, this can only include dogs and miniature horses and these animals have specific training to assist with some aspect of managing the disability.<\/span><\/p>\n <\/p>\n Disclaimer:<\/strong><\/p>\n Our practice does NOT permit individuals to bring their emotional support animals, regardless of whether or not someone claims that they are certified due to the lack of actual regulations regarding the ESA.<\/span><\/p>\n <\/span><\/p>\n Under ADA, liability for legitimate service animals falls to the owner of that animal. If the animal bites another person, our practice cannot be sued. HOWEVER, since emotional support animals are not protected under ADA, business owners are NOT protected from lawsuits arising from these animals. If someone’s ESA bites someone on our premises, we are liable since we DECIDED to let that animal on our premise.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get a letter recommending an emotional support animal or medical marijuana?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Chenal Family Therapy PLC and its clinicians will not provide letters recommending emotional support animals, medical marijuana, or any matters regarding employment, immigration or fitness to serve matters.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I have a concern or complaint about the quality of my care, integrity of billing procedures, HIPAA privacy concern, or feel me or someone else has been discriminated against?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”stop” _builder_version=”4.27.0″ background_color=”rgba(243,243,243,0.43)” min_height=”691.2px” custom_padding=”14px|0px|0px|0px|false|false” custom_css_main_element=”index:99″ da_disable_devices=”off|off|off” global_module=”47″ saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.16″ custom_margin=”-130px||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/chenaltherapy.com\/wp-content\/uploads\/2019\/04\/cropped-CFT-Icon.png” title_text=”cropped-CFT-Icon.png” _builder_version=”4.27.0″ _module_preset=”default” width_tablet=”50%” width_phone=”” width_last_edited=”on|phone” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.0″ custom_margin=”-130px||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.0″ custom_padding=”0px|0px|0px|0px|true|false” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_font_size=”18px” header_letter_spacing=”2px” header_2_font=”||||||||” global_colors_info=”{}”]<\/p>\n\n
Email Schedule@ChenalTherapy.com<\/a> or <\/span>call 501-781-2239<\/a> (choose option #3).
Include client\u2019s full name, date of birth, and appointment details.<\/li>\n\n
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– click on “Continue without signing in”
– enter personal information<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Important Note: <\/span><\/span><\/h5>\n
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